Frequently asked questions
How do I order ?
A registration for the opening of an account is necessary to complete the purchase without losing the selection in the basket. A valid e-mail address and your contact information will be required to complete the registration. No credit card number will be asked during registration.
What is the method of payment ?
The transaction will be redirected to the secure servers of Paypal.
The first option is to finalize the transaction with your Paypal account.
The second option is to finalize the transaction with a credit card without a Paypal account.
We keep no credit card number in our database since the purchase is complete in the Paypal servers.
The receipt will be sent in your mailbox registered in the registration form or that of your Paypal account.
What is the carrier ?
Our carrier is Post Canada for domestic and international shipments.
Is delivery free ?
Delivery is free from $25.
What is the delivery period ?
A delivery will take 2 days to 1 weeks depending on the region or province. International shipments can take longer (customs, transit, ...).
What is the return policy ?
If the product does not suit you, the return of goods will be at your expense and a credit note will be added to your account after receipt of the goods.
Can I pick up my product at the store address to avoid shipping costs ?
Yes, it is possible to get your product in our adress by choosing the picking option.